Returns and Refunds

How We Manage Our Return and Refund Policy?

The authorized website of Greenbuildo is www.greenbuildo.com. As you complete payment on this website, the user should comply with the rules described below.  All Guidelines must be enforced to ensure that consumers agree with the terms and conditions.  It protects both the consumer as well as the vendor by managing priorities for our offerings.

General

It is the primary subject that depends on stock availability. To offer our clients the best possible way, we are therefore committed to maintaining the appropriate inventory information on our website. Sometimes with time, the stock of the product varies. If there is a shortage of products, we will not take the order.

We suggest you have patience and cooperate with us regarding the unavailability of products. We always try our best to restock products as soon as possible. Once the product gets available, you will be notified.
We will ask the customer before shipping the restock product. Customers will be updated via call, email, and SMS. If the customer wants a refund instead of a replacement, that too can be requested.

Return Policy

Once you alter your decision or encounter problems, immediately return the ordered items. We sincerely support your preference and establish relationships with you until the product is unused or untouched. It demonstrates that we will only consider a factory-sealed box. Our supplies are conveniently returnable and refundable for items purchased.
Please keep in mind that international purchases are not eligible for refunds or exchange. If you want to return the ordered package, in that case, you have to contact the customer support team. You can contact us via call or email. After successful return confirmation, we will arrange a scheduled pick-up for the products.
Our authorized pickup partners will collect the package from your doorstep. The process will take 5 to 7 days after the refund or replacement request. The returned package is checked and verified thoroughly at our warehouse. If the returned product satisfies all norms and conditions, then only your refund process will be initiated.

Shipping Charges

Shipping charges vary and depend on the size and weight of the package. In reality, the cost of delivery is dependent on the total cost of the delivery services to its customers. You’ll also enjoy the FREE SHIPPING above Rs.500/-.

Cancellation Policy

Whenever you want to cancel the previously placed order, in that case, you must make a quick request to the customer service team within 24 hours after placing the order.
For cancellation, you need to use the official email address and send an email regarding the cancellation request. Always make sure to include the proper, satisfactory reason behind the cancellation.

Partial Return Policy

According to the return Policy, consumers must return every part of the purchased goods. The refund eligibility is only initiated if every item of the order is shipped back within 7 days of delivery.
The refund will be credited back to the same account by which the purchase was made. The refund amount will get reflected within 7 working days in the customer’s account.
It is also true that all products are not applicable to be returned or replaced. So always read and analyze the product well before placing the order.

Foreign Shipping and Returns

Greenbuildo ships and offers products to various overseas nations. We provide shipping facilities to Australia, United States, United Kingdom, Nepal, UAE, Hong Kong, Malaysia, Oman, Saudi Arabia, Thailand, Afghanistan, Mauritius, and South Africa. We satisfy all compliance and business policies and regulations.
If you decide to cancel your purchasing decision, please understand that international payments and orders are not applicable for refunds or replacements. If you want to terminate your order, please send an email to our authorized email address.