Customer Satisfaction at Top
We are extremely honored to offer premium goods with our modern age manufacturing facility. If, for some reason, you are not happy with your purchase. Kindly let us know about the issues and generate a return request for the product(s) within 7 days of the goods’ arrival. You have to pay the expense of the return consignment.
Please keep in mind that we cannot initiate a refund on personalized merchandise or items damaged or that come with normal wear and tear. We’re sorry that we can’t make any price changes to the previously purchased items.
Our Return and Refund Mechanism
The total ordered amount will be credited back safely via the same payment method made previously if the customer used his/her credit or debit card or Net banking. The refund will be credited back on the same credit or debit card or net banking account. In the case of payment via Cheque or DD, the amount will be refunded only in Cheque.
We will dispatch the cheque to the customer’s original billing address. No request for changing the address will be entertained. The refund process will be initiated after the product gets delivered to our warehouse.
Generally, a refund process takes around 20 days. In the case of DD and cheque payment, it might take a few more days as the cheque’s physical shipment might consume time, depending on your address. The cheque amount will be credited to your account as soon as you submit a request to the bank.
If you have any doubts or issues with our refund policy, get in touch with us at 1800 212 6067 between 10:00 a.m. to 7.00 p.m., 6 days a week.
Order Cancellation from Consumer’s End
Please feel confident to approach the Customer Support Team if you wish to cancel your order. Upon accepting the cancelation order, we will process the request and initiate a refund for the order value if we have not accepted the order.
We can’t help you cancel the order if the shipment is already on its way or delivered to the users. We always suggest you place a cancellation request within 1 hour of placing the order.
Order Cancellation from Our End
We always give our best to cooperate with the request of our buyers. In certain situations, it is hard or impossible to fulfill the ordered product within the specified time. So, we’re going to terminate the order request from our end. There are plenty of factors to remove the order request.
Order cancellation reasons or factors are:
- Inferior product quality
- No product availability
- Error in inventory maintenance
- Products with manufacturing defects
- Cost and credit issues
- To stop or avoid fraud activities.
Our customer support team will monitor and analyze your order and its shipment. We will provide you will receive accurate informationabout the cancellation. We will immediately issue the refund if your account is charged. The balance will be refunded back with 7 days to your bank account.
For Legal Actions
We always try and provide the best quality product to our valuable customers. We maintain superior quality to gain customer’s trust and satisfaction. However, in case of disputes related to product or order, all our legal proceedings will be considered at Mohali court. Greenbuildo will not entertain any complaints or legal actions raised in any other state of the country.
Order Dispatching Time
Once we receive a confirmed order, we will try to process it within 5 to 8 days. All the products will be shipped directly from our warehouse. We safely pack and ship the products considering all precautions. We assure our customers of the best products with no transportation damage.
Promotions and Policies
All promotional offers and free shipping are only available on national orders. We don’t provide a discount or free shipping, or any offers to international orders. An international consumer cannot request for refund or replacement, gifts, or any merchandise exchanges.
Rate for Exchange
We only deal with Indian Rupee for accepting exchange rates. Moreover, we are planning to introduce multiple exchange rates based on local currency.
All payments and transactions are processed and handled via our bank payment gateway.
Secure and Protected Payment
Buying at Greenbuildo is 100% reliable. Debit card and credit card payments are conducted by reliable and safe payment methods managed by India’s Top Banks And financial institutions.
Greenbuildo uses 256-bit encryption connections to protect banking information and securely pass them to financial institutions towards servicing the approved payment.
Available Payment Methods and Services
In reality, banking can ask you to have an electronic access key (often categorized as a 3-dimensional Encrypted Passcode) which performs as an additional shield to safeguard your bank account.
Therefore, those mentioned above 3D Secure Password are not printed somewhere on the debit or credit card. Thus, it is always available to you, adding extra protection because you can only use your account and make purchases on the online store.
Our Supported Payment Services and Methods
- Indian Bank Account
- Central Bank Account
- ICICI Bank Account
- Federal Net Banking
- J&K Net Banking
- Corporation Bank Net Banking
- Karnataka Net Banking
- Oriental Bank of Commerce Account
- AXIS Net Banking
- Kotak Bank Account
- HDFC Bank
- Yes Bank Account and many others
- BHIM UPI
- GooglePay or G Pay